Banchan - Support

We're here to help! If you have questions, issues, or feedback about Banchan, please reach out using the options below.

We typically respond within 24-48 hours.

Frequently Asked Questions

How does the menu/food scanning work?

Point your camera at a Korean menu or dish, and Banchan's AI will identify the items, provide descriptions, pronunciation guides, spice levels, and ingredient breakdowns. The photo is processed securely and is never stored on our servers.

Who is Chef Minji?

Chef Minji is your AI-powered Korean food guide. You can ask her anything about Korean cuisine, get dish recommendations based on your preferences and spice tolerance, learn about ingredients, and get tips for cooking Korean food at home. She responds with both text and voice.

How does the learning system work?

Banchan uses a gamified learning system with XP points and streaks to help you build your Korean food knowledge over time. Complete daily lessons, scan dishes, and interact with Chef Minji to earn XP and maintain your streak.

Can I use Banchan to find Korean restaurants near me?

Yes! Banchan can help you discover Korean restaurants nearby. You'll need to grant location access when prompted. Your location is used only for real-time restaurant search and is never stored or tracked.

Is the AI information accurate for food allergies?

Banchan's AI provides general ingredient and allergen information for educational purposes, but it should not be relied upon for allergy-critical decisions. Always verify allergen information directly with the restaurant or check product packaging. Consult a healthcare professional for serious dietary concerns.

How do I restore my subscription?

Open Banchan, go to the paywall screen, and tap "Restore Purchases" at the bottom. This will restore any active subscription linked to your Apple ID.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. Go to Settings > [Your Name] > Subscriptions on your iPhone, find Banchan, and tap "Cancel Subscription." You can also manage subscriptions via the App Store app.

How do I delete my account?

Open Banchan, go to Settings (gear icon), and tap "Delete Account." This will permanently delete all your data including learning progress, saved restaurants, recipes, scan history, and profile information.

Is my data safe?

Yes. Scanned photos are processed in real-time by AI and immediately discarded. Most of your preferences and progress are stored locally on your device. We do not display ads or sell your data. Read our full Privacy Policy for details.

Support

Contact Us